Technical Support

We're here to help you get the most out of your Duvane experience

Having trouble with Duvane? Our dedicated support team is ready to assist you with any technical issues, questions about features, or help with in-app purchases. We're committed to providing you with the best possible puzzle experience.

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Email Support

Get detailed assistance with your questions

calebjason62@gmail.com

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Phone Support

Speak directly with our support team

+1 (458) 220-3871

Support Hours

Monday - Friday: 9:00 AM - 6:00 PM (EST)

Saturday - Sunday: 10:00 AM - 4:00 PM (EST)

We strive to respond to all emails within 24 hours during business days.

Quick Troubleshooting Tips

App crashes or freezes: Try restarting your device and ensuring you have the latest version of Duvane installed
Purchase issues: Check your App Store purchase history and ensure your payment method is valid
Missing coins: Allow up to 24 hours for coin purchases to process, then contact support if still missing
Puzzle not loading: Check your internet connection and try closing and reopening the app
Progress lost: Your progress is saved locally on your device - avoid deleting the app to preserve your data
Performance issues: Ensure you have sufficient storage space and close other apps running in the background

What Information to Include

When contacting support, please provide the following information to help us assist you more effectively:

Your device model and iOS version
Duvane app version (found in App Store)
Detailed description of the issue
Steps you've already tried to resolve the problem
Screenshots or screen recordings if applicable

Need to Update or Reinstall?

Make sure you have the latest version of Duvane for the best experience and newest features.

Visit App Store

Feedback and Suggestions

We love hearing from our users! If you have suggestions for new features, puzzle themes, or improvements to Duvane, please don't hesitate to reach out. Your feedback helps us make Duvane even better.

Remember: Our support team is here to help with technical issues, account problems, purchase questions, and any other concerns you may have. We're committed to ensuring you have the best possible experience with Duvane.